Frequently Asked Questions
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Product Buying
- Can I purchase one voucher for multiple people or do I need to purchase multiple vouchers?
- What is included in the gift pack?
- I am from the US but I want to buy a voucher for a London experience as I am coming over for a visit. Are international purchases possible?
- I work from 9 to 5pm and therefore cannot make a voucher purchase over the phone within that time. Is there another way around this?
- How can I check availability?
- Do you offer experiences in any countries outside of the UK?
- Can you send me a brochure of your experiences?
- I want to book a photoshoot with my boyfriend - which would be the best one for both of us to do together?
- How can I find out the exact location of my experience?
- Do you offer group discounts on experience days?
- I'd like to make a purchase but I don't know when the recipient will want to take the activity, do I have to choose the date or can they select a date themselves?
- Do I need to book the date, or can the recipient arrange the date themselves for a convenient time?
- Is it possible to purchase a gift certificate by sending you a cheque rather than using the online method?
- How long are your vouchers valid for?
- If I buy a voucher when does the experience have to be taken by?
- Does the experience have to be booked and paid for online or is it possible to pay at the event?
- How long from the date of purchase would my pampering voucher be valid for?
- What days are this experience available on?
- How do I find the course or experience I am after?
- I've found the product I want to purchase; but how can I choose a specific date and location?
- What is the difference between a Voucher Code and an EX Reference number?
- Good afternoon, is this experience available on Saturdays? We are staying in Durham on Saturday 23rd July and i am looking for an experience day for my partner.
- Is it possible to receive my gift voucher via post and email?
- Can I see a copy of the Experience Days voucher before I order it?
- I want to give the Experience Days Voucher as a present - can it be personalised?
- I forgot to enter the promotional code when I purchased the Experience Days Voucher. Can I enter this code subsequent to purchasing the gift card?
- How do I know dates and times before buying and experience?
- How long does this voucher last for?
- Where do spectators watch from?
- Will I sing over a pre-recorded backing track or play instruments?
- Is this experience wheelchair accessible?
- Are the ingredients used vegan and cruelty free?
- Are the ingredients used vegan and cruelty free?
- Are the ingredients used vegan and cruelty free?
- Are the ingredients used vegan and cruelty free?
- Are the ingredients used vegan and cruelty free?
- Are the ingredients used vegan and cruelty free?
- Are the ingredients used vegan and cruelty free?
- Are the ingredients used vegan and cruelty free?
- Are the ingredients used vegan and cruelty free?
- <p>Is this Champagne Afternoon Tea Covent Garden suitable for vegans? </p>
- <p>Does this Gin Lovers' Afternoon Tea in Covent Garden cater for vegans? </p>
- <p>Does the afternoon tea at Champneys Eastwell Manor cater for vegans?</p>
- How Will COVID-19 Affect My Experience Day?
- <p>When I pick email delivery, when does the email send?</p>
- <p>Does the e-certificate get emailed to me or the recipient?</p>