Frequently Asked Questions
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Activity Restrictions & Insurance
Bookings
- I Am looking for an experience for one or two people on a specific date. Can you help?
- Can I book a package day with you? I would like to book a selection of activities, and a hotel nearby.
- Can I make a booking online or do I have to call?
- Can I book an experience day in the US from the UK?
- I'd like to know available dates for my experience gift, are you able to post these to me?
Cancellation & Injuries
- I've booked my experience but I want to change the date - can I do this?
- I have made a booking; however, the Partner Centre has just cancelled my booking. Can I book another experience?
- What should I do if I have injured myself and I am unable to participate in the activity on the chosen date?
- My experience has been cancelled due to no fault of my own - can I have a refund?
- How Will COVID-19 Affect My Experience Day?
Complaints
Other
Delivery Options & Email Confirmation
Expiration and Expired Vouchers
Gift Cards
Lost Voucher
Payments
Product Buying
- Can I purchase one voucher for multiple people or do I need to purchase multiple vouchers?
- What is included in the gift pack?
- I am from the US but I want to buy a voucher for a London experience as I am coming over for a visit. Are international purchases possible?
- I work from 9 to 5pm and therefore cannot make a voucher purchase over the phone within that time. Is there another way around this?
- How can I check availability?
Refunds
- I would like to buy a voucher for a friend - can they get a refund if they don't spend the total voucher?
- Can I refund my Gift Voucher?
- Can I refund my EX Booking?
- I have redeemed my voucher, but I would now like to refund it, is this possible?
- I haven't been able to use my voucher due to the pandemic and it has now expired. Can I get an extension or refund?
Voucher Redemptions, Exchanges and Extensions
- I would like to redeem my £50 choice voucher but do not know how.
- I have received a voucher but I don't want to take the experience that was bought for me. Where do I stand?
- How long are vouchers generally valid for?
- If I purchase a gift for someone and they do not want to do it, can they exchange it for something else?
- I've never bought an Experience Days gift voucher before; are they easy to redeem?