Frequently Asked Questions
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Voucher Redemptions, Exchanges and Extensions
- I would like to redeem my £50 choice voucher but do not know how.
- I have received a voucher but I don't want to take the experience that was bought for me. Where do I stand?
- How long are vouchers generally valid for?
- If I purchase a gift for someone and they do not want to do it, can they exchange it for something else?
- I've never bought an Experience Days gift voucher before; are they easy to redeem?
- How to I redeem my Gift Voucher?
- I am unable to redeem my voucher online, what should I do?
- Can I extend my gift voucher?
- I'm not keen on the experience I've been given. I'd rather do something else. Can I change it?
- I have purchased an Experience Days Voucher; however the recipient is unable to attend. Am I able to attend on their behalf?
- My voucher has just expired, is it all possible to extend it now that it is not valid?
- I've just redeemed my Experience Days Voucher; but now I have been prompted that I do not have enough credit to do the experience. What should I do?
- When I click on redeem the only option I get is to create an account. Do I need to create an account to redeem vouchers given to me when all I want to do is check if I need to book in advance?
- I have redeemed my voucher but have yet to receive anything telling me how to book my experience.
- Is it possible to extend the remaining credit on my account?
- I am trying to redeem my voucher but it is not accepting my Serial Number or PIN - please help.
- Would it be possible to extend the expiry date as I am unable to use my voucher before it expires?
- An Experience Days voucher has been sent to me - can it still be used by my partner, even though their name is not on the packaging?
- Can I exchange my voucher for something else?
- I have an experience voucher that has an end date of 20 April. Is this the date I need to use it by or redeem it by? For instance I am interested in an experience on 24 June. Can I book that with this voucher if I do so before 20 April?
- How Will COVID-19 Affect My Experience Day?
- I haven't been able to use my voucher due to the pandemic and it has now expired. Can I get an extension or refund?