Frequently Asked Questions
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Expiration and Expired Vouchers
- I would like to know how long the voucher lasts from the date of purchase.
- Help! My voucher has expired what can I do?
- When does the 12 month validity kick in?
- Does my Gift Voucher have an expiry date?
- How long is an Experience Days Voucher valid for?
- My gift voucher expires this month. Does this mean I have to book the experience, or actually take it before the expiry date?
- I will not be able to redeem my voucher until after the expiry date, what should I do?
- My experience was cancelled due to the weather and my Experience Days Voucher runs out soon, can I take my experience after the expiration date?
- My Experience Days voucher has expired. Can I still redeem it provided that I pay the difference in price?
- My voucher has just expired, is it all possible to extend it now that it is not valid?
- I want to buy a voucher for a Christmas present, but If I purchased it today (April 29th), how long would be left on the voucher to redeem it?
- I can see that I am able to extend vouchers, but I'm not sure how.
- How long will my voucher last?
- How Will COVID-19 Affect My Experience Day?
- I haven't been able to use my voucher due to the pandemic and it has now expired. Can I get an extension or refund?